POlicies

Classroom (Live) Courses

Attendance:

To receive credit students must be present 100% of the time scheduled.  Time missed may be made up within one year at no cost to the student, if permitted by regulatory authority.   Credit can not be awarded until all work is completed. The instructor will record student’s attendance at the beginning and end of each session. 

Synchronous class attendance will be verified by instructors and a course facilitator overseeing student participation and engagement via polling, chat, quizzing, and web-cam presence.

Refunds:

  • Student Cancellation: 

Should a student cancel after registering and paying tuition for a class, a refund will made following the below schedule, or credit given as student prefers.

  • 30 days or more prior to class date a cancellation fee of $20 will apply

  • 29 - 14 days prior to class date a cancellation fee of 50% will apply

  • 13 days or less prior to class date, no refund

  • Provider Cancellation:

Should a course be cancelled due to lack of participation or inclement weather, persons who have registered will be issued a full refund or have credit applied, as desired. 

The Columbia Institute Refund and Cancellation Policy is stated in all advertising materials.

When a course is cancelled, students are notified via telephone (if no answer, the Columbia representative leaves a message and also emails a confirmation notice).

Pricing:

Price may vary due to location, dates, and course.  Pricing is subject to change at the discretion of Columbia’s Board.  Any price changes will be issued an “as of” date.  A surcharge of $20 per course or $40 per string will be charged for registrations received within 30 days of the course date.

  • 28 Hour String

If a student is registering for only 1-3 courses in a string, he/she will have 6 months to take the remaining course(s) to receive the string price.  This will only be valid for locations that are scheduled on a regular basis.  The student may take the remaining course(s) at a different location as long as it is within the 6 months.  The student is charged the full price for the initial course(s).  The discounted price is taken off the remaining course(s).

Grading/Exam:

A final exam is given at the end of each qualifying class to assess the student’s understanding of course topics. Students must attain a minimum score of 70%, or as mandated by the regulatory authority.  Students failing to make a passing score on the first exam are allowed to take a second exam at no additional cost.  Students failing the second exam are encouraged to retake the course for no additional cost.

Most CE Courses include a post-course assessment (similar to an exam) but is not graded and intended for student’s use only. An exam is required for all qualifying education (pre-license) courses. There are at least two exam questions per course hour.

Course Completion Certificates:

A Course Completion Certificate or Course Transcript is issued when course work is completed.

e-Campus (Online) Courses

Course Completion:

In most cases lessons must be completed within 180 days of the date of enrollment.  Access to the lessons will expire at midnight on the 180th day following enrollment.  The student has 90 days to access and review the course content after he/she has completed the final lesson, regardless of when the course is completed.

If a course is not completed within 180 days, the student can generally purchase an extension of up to 60 days (effective from the course expiration date).  It is the student's responsibility to contact the school regarding any extensions before the course expires.

Refunds:

You have the right to cancel your registration for any reason up to five (5) business days from the date of purchase.  Requests for cancellation of a registration must be made by contacting Columbia Institute by phone or e-mail.  The request must be received by Columbia Institute before midnight of the fifth business day from the date of purchase.

A cancellation fee will be charged to cancel a registration. The amount of the cancellation fee is 15% of the total purchase amount. If the course includes textbooks, the books must be returned at the student's expense. The request for cancellation will not be processed until any book(s) are returned to the school in reusable condition.

Technical Issues:  Outside of the five business day refund policy, you will be eligible for a refund only if Tech Support determines that your problem is not correctable.  After a technician determines that your technical problem is not correctable, then you will be instructed to contact Columbia Institute to initiate a refund.  Please note: Tech Support can not issue a refund to you.

Grading/Exam:

  • Continuing Education Courses:

A final exam is not required for appraiser continuing education (ACE) credit.

  • Qualifying Courses:

You must attain a minimum score of 75%. All final exams are proctored. If you do not make a passing score on the first exam you may schedule a make-up exam no sooner than the time required to mail to the proctor. Should you not pass the make-up exam, you must reregister and repeat the course before taking the final exam again. A discounted re-enrollment fee will be charged.

Scheduling Final Exam: You must locate a suitable proctor, then call (800) 766-1936 or e-mail Columbia Institute registrar@columbiainstitute.org to schedule your exam.

Schedule Your Exam:

For your benefit, because of possible mail-delivery delays, you should provide your proctor information to Columbia as soon as possible and schedule your exam no later than 10 days before you actually need your completion certificate. Your certificate will be e-mailed to you but exams are sent by mail. You may not receive a completion certificate until your course is completed and you have passed your exam.

Proctor Requirements:

All qualifying courses require a proctored final exam.  The proctor shall not be related to the student by blood or marriage and may not be engaged in any association (personal or business) with the student.  The proctor may be selected from the following: 

  • A university or college testing center

  • Public library (Librarian)

  • School professionals (superintendent, principal, guidance counselor, professors or instructors, librarian, etc.

  • Attorney

  • A notary public

  • Active clergy

  • Individuals approved to teach similar courses in a classroom environment

(Arkansas Students Please Note: – Proctors must be pre-approved by the Arkansas Appraisal Board.  Please call for a list of Board-approved proctors.)

Note: Fees charged by the proctor, if any, are the responsibility of the student. Columbia will mail the examination materials and instructions to the proctor, along with a stamped return envelope. The proctor materials can not be faxed or e-mailed, but the proctor may, under some circumstances, fax the completed answer sheet to Columbia. It is often possible for Columbia to fax transcripts to the student.

Exams are normally sent to the proctor via first-class US Postage, but students may request a more expeditious delivery.  If a student should request over-night delivery it will be charged as indicated below.

§  Overnight delivery, proctor package:              $20.00

Exams may not be faxed or e-mailed, but answer sheets may be faxed to us for grading, and the transcript issued based on the faxed answer sheet.  In any case, the proctor must return all materials to Columbia, including the “hard copy” of the answer sheet.

Processing Times:

Generally, you should allow the following times for processing to receive your transcript (Course Completion Certificate):

• Scheduling the proctored final exam - 3 business days
• Mailing of exam from proctor to Columbia Institute - 3 days (estimated)
• Grading of Exam and issuing Course Transcript - 2 business days
• Transcript Emailed 1 day  (estimated)

Note:  The Registrar must receive the signed “Student Affidavit” before a transcript can be issued.

Course Transcripts:

On completion of all course requirements, Hondros students will receive their certificate automatically. An administrative fee of $10 is charged for duplicate/additional transcripts.